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Question 136 - Certified Financial Services Cloud discussion

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A consultant advising Cumulus Bank wants to ensure that the bank is compliant with Identity Verification Regulations when customers contact the bank.

Which two features should a consultant leverage to design this business process?

A.
Omni Studio
Answers
A.
Omni Studio
B.
Process Builder
Answers
B.
Process Builder
C.
Discovery Framework
Answers
C.
Discovery Framework
D.
Screen Flows
Answers
D.
Screen Flows
Suggested answer: B, D

Explanation:

Process Builder and Screen Flows are two features that can be used to design a business process for identity verification. Process Builder is a tool that allows you to automate business processes by creating workflows that trigger actions based on certain criteria. Screen Flows are a type of flow that guide users through a series of screens to collect and update data. You can use Process Builder to launch a Screen Flow when a customer contacts the bank, and use the Screen Flow to capture and verify the customer's identity information.

Reference: [Process Automation], [Screen Flows]

asked 23/09/2024
Vipul Ishan
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