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Question 165 - Certified Financial Services Cloud discussion

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Which three types of preassembled flows can be utilized from the Financial Services Cloud (FSC) packages and the Lightning Flow for FSC package?

A.
Institutional Banking flow
Answers
A.
Institutional Banking flow
B.
Mortgage flow
Answers
B.
Mortgage flow
C.
Insurance flow
Answers
C.
Insurance flow
D.
Retail Banking flows
Answers
D.
Retail Banking flows
E.
Commercial Banking flow
Answers
E.
Commercial Banking flow
Suggested answer: B, C, D

Explanation:

The Financial Services Cloud (FSC) packages and the Lightning Flow for FSC package provide preassembled flows that can be utilized to automate common financial services processes. The types of preassembled flows are:

Retail Banking flows: These flows enable retail banking customers to perform various self-service tasks, such as activating or closing a card, ordering checks, updating communication preferences, disputing transactions, and more1.

Insurance flow: This flow allows insurance customers to initiate the first notification of loss (FNOL) for an insurance policy2.

Mortgage flow: This flow helps mortgage customers to capture their financial information, such as assets, liabilities, income, and expenses, as part of the financial discovery process3.

Financial Services Cloud Flows

Lightning Flow for Financial Services

Retail Banking Flows

Insurance Flow

Mortgage Flow

asked 23/09/2024
Edgar Garcia Tobias
35 questions
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