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Question 29 - Certified Health Cloud Accredited Professional discussion

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In which two ways can Life Science organizations capture consent from enrollees of Care Program? (2 -- Simple Application correct options)

Options not visible

A.
By engaging in a web chat with an agent who presents consent forms in chat window.
Answers
A.
By engaging in a web chat with an agent who presents consent forms in chat window.
B.
By sending an email that then create a case using email-to-case.
Answers
B.
By sending an email that then create a case using email-to-case.
C.
By talking to an agent via phone who then enrolls the patient
Answers
C.
By talking to an agent via phone who then enrolls the patient
D.
By submitting consent Via SMS using Einstien Chat bot.
Answers
D.
By submitting consent Via SMS using Einstien Chat bot.
E.
By using a Self-Service portal via a Community.
Answers
E.
By using a Self-Service portal via a Community.
Suggested answer: C, E

Explanation:

According to the Salesforce documentation2, there are two ways to capture consent from enrollees of a care program:

By talking to an agent via phone who then enrolls the patient using the Enroll in Program quick action in Health Cloud2.

By using a self-service portal via a community where the enrollee can view and sign the consent document electronically using DocuSign or Adobe Sign2. Therefore, options C and E are correct. Option A is incorrect, because web chat is not a supported channel for capturing consent in Health Cloud. Option B is incorrect, because email-to-case is not a supported feature for enrolling in a care program. Option D is incorrect, because SMS is not a supported channel for capturing consent in Health Cloud.

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asked 23/09/2024
Priti Agrawal
33 questions
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