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Question 38 - Certified Health Cloud Accredited Professional discussion

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A Health Cloud administrator is working on a call center implementation and has to ensure that the phone numbers passing through the CTI settings display the matching contact record via Screen Pop. Which custom metadata type within Health Cloud should the administrator update to achieve this requirement?

A.
Flow Session Setting -> CallCenterFlow
Answers
A.
Flow Session Setting -> CallCenterFlow
B.
Feature Flag Setting -> CTIDriverSetting
Answers
B.
Feature Flag Setting -> CTIDriverSetting
C.
Job Flow Setting -> ConsoleDisplayValue
Answers
C.
Job Flow Setting -> ConsoleDisplayValue
D.
Health Cloud Setting -> HcFeatureDriver
Answers
D.
Health Cloud Setting -> HcFeatureDriver
Suggested answer: B

Explanation:

According to the Salesforce documentation1, the Feature Flag Setting custom metadata type within Health Cloud allows you to enable or disable certain features of Health Cloud. One of the features that can be enabled or disabled is the CTIDriverSetting, which controls whether the CTI adapter is used to display phone numbers in the patient console.To ensure that the phone numbers passing through the CTI settings display the matching contact record via screen pop, the administrator should update the Feature Flag Setting -> CTIDriverSetting custom metadata type and set the value to true1.

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asked 23/09/2024
Karsten Heimers
41 questions
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