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Question 98 - Certified Health Cloud Accredited Professional discussion

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The Salesforce administrator for Lake Tahoe Hospital would like to implement Utilization Management. What are the design consideration that administrator has to be aware of when creating the application? (Choose two.)

A.
Path can not be used to visually represent the status of a care request.
Answers
A.
Path can not be used to visually represent the status of a care request.
B.
Care request functionality is included in the Health Cloud managed package.
Answers
B.
Care request functionality is included in the Health Cloud managed package.
C.
Each Care request has to have an associated case.
Answers
C.
Each Care request has to have an associated case.
D.
New Care requests can be created using the 'create care request' component.
Answers
D.
New Care requests can be created using the 'create care request' component.
E.
Care requests has empower components that can be exposed within Communities.
Answers
E.
Care requests has empower components that can be exposed within Communities.
Suggested answer: C, D

Explanation:

The design considerations that the administrator has to be aware of when creating the application for utilization management are:

Each care request has to have an associated case.A case is the standard Salesforce object that represents a care request in Health Cloud4.

New care requests can be created using the 'Create Care Request' component.This component allows users to create a new care request from any page in the Health Cloud console5.

Path can be used to visually represent the status of a care request.Path is a standard Salesforce feature that displays the stages of a process, such as a care request, and guides users along the steps in Salesforce Lightning Experience6.

Care request functionality is not included in the Health Cloud managed package. It requires installing the Utilization Management unmanaged package for Health Cloud and assigning the Health Cloud Utilization Management permission set to users along with Health Cloud permission set licenses.

Care requests do not have empower components that can be exposed within Communities. Empower components are custom Lightning components that allow patients or members to view and manage their health information in Communities. Care requests are not part of the empower components.

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asked 23/09/2024
Jonaid Alam
36 questions
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