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Question 195 - Certified Health Cloud Accredited Professional discussion

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A customer that already has Service Cloud is onboarding a new business unit, which needs to use Health Cloud

Which three organization-wide default settings should an administrator change to ensure the original business unit that leverages

Service Cloud does not have visibility into protected health information (PHI)?

A.
Set Person Accounts to Private.
Answers
A.
Set Person Accounts to Private.
B.
Set Contact to Controlled by Parent.
Answers
B.
Set Contact to Controlled by Parent.
C.
Set related clinical objects to Controlled by Parent or Private.
Answers
C.
Set related clinical objects to Controlled by Parent or Private.
D.
Set Health Details to Controlled by Parent or Private
Answers
D.
Set Health Details to Controlled by Parent or Private
E.
Set Account and Contract to Private.
Answers
E.
Set Account and Contract to Private.
Suggested answer: B, C, E

Explanation:

A is incorrect because setting Person Accounts to Private is not a valid organization-wide default setting. Person Accounts inherit their sharing settings from Accounts and Contacts.

B is correct because setting Contact to Controlled by Parent ensures that the original business unit that leverages Service Cloud does not have visibility into protected health information (PHI) stored in Contact records. This setting means that the access level for Contact records depends on the access level for their parent Account records.

C is correct because setting related clinical objects to Controlled by Parent or Private ensures that the original business unit that leverages Service Cloud does not have visibility into protected health information (PHI) stored in clinical objects, such as Allergy, Diagnosis, Medication Order, and Procedure Order. These objects are related to either Account or Contact objects, and their sharing settings should match or be more restrictive than their parent objects.

D is incorrect because setting Health Details to Controlled by Parent or Private is not a valid organization-wide default setting. Health Details is a custom object that stores health information for patients and members. It is related to the Person Account object, and its sharing settings are controlled by its parent object.

E is correct because setting Account and Contract to Private ensures that the original business unit that leverages Service Cloud does not have visibility into protected health information (PHI) stored in Account and Contract records. This setting means that users can only access the records that they own or are explicitly shared with them.

asked 23/09/2024
Christian Knarvik
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