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Question 200 - Certified Health Cloud Accredited Professional discussion

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While running user acceptance testing (UAT) for a customer, an end user is unable to view certain data on the Enhanced Timeline for Contact Center.

What should be the first step in troubleshooting this issue?

A.
Ensure the user has the right object permissions.
Answers
A.
Ensure the user has the right object permissions.
B.
Ensure the component has been activated
Answers
B.
Ensure the component has been activated
C.
Check the Health Cloud Data permission set assignment
Answers
C.
Check the Health Cloud Data permission set assignment
D.
Check the Enhanced Patient permission set assignment
Answers
D.
Check the Enhanced Patient permission set assignment
Suggested answer: A

Explanation:

A is correct because ensuring the user has the right object permissions is the first step in troubleshooting this issue. The Enhanced Timeline for Contact Center displays records from various objects, such as Case, Engagement Interaction, Engagement Topic, and Task. The user needs to have at least read access to these objects and their fields to view them on the timeline. The administrator can check and modify the user's object permissions from their profile or permission set.

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asked 23/09/2024
Oscar Luis Garza Ruiz
40 questions
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