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Question 102 - Certified Manufacturing Cloud Accredited Professional discussion

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Which dashboard allows a user to analyze revenue realization, length of relationship, and customer lifetime value across accounts?

A.
Customers Health
Answers
A.
Customers Health
B.
Sales Agreement Insights
Answers
B.
Sales Agreement Insights
C.
White Space Analysis
Answers
C.
White Space Analysis
D.
Account Insights
Answers
D.
Account Insights
E.
Accounts Health
Answers
E.
Accounts Health
Suggested answer: A

Explanation:

Customers Health dashboard allows a user to analyze revenue realization, length of relationship, and customer lifetime value across accounts. Customers Health dashboard is part of the Actionable Relationship Center (ARC) feature in Manufacturing Cloud, which provides a 360-degree view of customer health and engagement. Customers Health dashboard shows key metrics such as revenue realization rate, average length of relationship, average customer lifetime value, and customer churn rate. It also allows the user to filter the accounts by various dimensions, such as industry, region, product family, and account owner. Customers Health dashboard helps the user to identify the most valuable and loyal customers, as well as the customers who are at risk of attrition or dissatisfaction.Reference:

Actionable Relationship Center, Salesforce Help Docs

Customers Health Dashboard, Salesforce Help Docs

Calculating Customer Lifetime Value (CLV) With Salesforce, Salesforce Ben Blog

Data Cloud for Marketing, Salesforce Website

asked 23/09/2024
Tony Hartzell
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