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Question 113 - Certified Manufacturing Cloud Accredited Professional discussion

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The warranty claim adjudicators on Universal Containers' global warranty team need visibility to all the claim-related data on a single page. This includes information on whether the asset is covered under warranty and a detailed breakup in terms of replaced parts and labor costs.

Which of the following permission set licenses do the claims adjudicators need for this?

A.
Service Console for Manufacturing and Warranty Lifecycle Management Psl
Answers
A.
Service Console for Manufacturing and Warranty Lifecycle Management Psl
B.
Industry Service Excellence and Warranty Lifecycle Management Psl
Answers
B.
Industry Service Excellence and Warranty Lifecycle Management Psl
C.
Warranty Lifecycle Management Psl and Claims Management Foundation
Answers
C.
Warranty Lifecycle Management Psl and Claims Management Foundation
Suggested answer: A

Explanation:

The warranty claim adjudicators need the Service Console for Manufacturing permission set license and the Warranty Lifecycle Management Psl permission set license to access all the claim-related data on a single page. These permission set licenses provide the following access:

Service Console for Manufacturing: This permission set license gives access to the Service Console app, which is a customized version of the standard Service Console that includes Manufacturing Cloud objects and components. The Service Console app provides a unified view of the customer service lifecycle, including engagements, cases, field service events, assets, warranties, and claims.

Warranty Lifecycle Management Psl: This permission set license gives access to the Warranty Lifecycle Management app, which is a specialized app for managing warranty programs and claims. The Warranty Lifecycle Management app provides a comprehensive view of the warranty terms, coverage, claims, payouts, and insights.

asked 23/09/2024
ANNA RIBALTA
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