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Question 3 - Certified Process Automation discussion

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Universal Containers (UC) requested that when a support case is open for more than 7 days, a chatter post should be posted to the Regional could the admin meet this requirement?

A.
Apex trigger
Answers
A.
Apex trigger
B.
LWC component
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B.
LWC component
C.
Scheduled workflow rule
Answers
C.
Scheduled workflow rule
D.
Scheduled process builder
Answers
D.
Scheduled process builder
Suggested answer: D

Explanation:

To ensure a Chatter post is made when a support case is open for more than 7 days, a Scheduled Process Builder can be used. This feature allows administrators to configure processes that execute at a specified time, such as 7 days after a case is opened, and can include actions like posting to Chatter. This method provides an automated way to alert the Regional team without custom code.

Reference: Salesforce Help - Schedule-Triggered Flows

asked 23/09/2024
Velmurugan P
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