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Question 38 - Certified Process Automation discussion

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Northern Trail Outfitters (NTO) has a drop-down legacy UX. NTO is now looking to replace it with a personalized UX so that the right recommend .. available to the right people at the right time. Which automation feature can help NTO accomplish this goal?

A.
Einstein Next Best Action
Answers
A.
Einstein Next Best Action
B.
Experience Builder
Answers
B.
Experience Builder
C.
Personalization Workbench
Answers
C.
Personalization Workbench
D.
interaction Designer
Answers
D.
interaction Designer
Suggested answer: A

Explanation:

To replace a drop-down legacy UX with a personalized UX that provides the right recommendations at the right time, Einstein Next Best Action (A) is a suitable feature. Einstein Next Best Action analyzes various factors to present users with contextually relevant actions or recommendations, enhancing decision-making and user experience.

Reference: Salesforce Help Documentation on Einstein Next Best Action.

asked 23/09/2024
Musoke Kamuzze
36 questions
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