Universal containers (UC) implemented a private organization-wide default for the Container and Case objects.
How can UC give support representatives access to Container and Case records owned by Customer Community users?

Question

Universal containers (UC) implemented a private organization-wide default for the Container and Case objects.

How can UC give support representatives access to Container and Case records owned by Customer Community users?

samresh mahata · Accepted Answer

Create a Share Group based on the sharing set created for the Customer Community User Profile.

samresh mahata · Answer

Create an ownership-based sharing rule that gives access to the head of support role and internal subordinates

samresh mahata · Answer

Create a criteria-based sharing rule that gives access to the head of support role and internal subordinates

samresh mahata · Answer

Support representatives nil automatically get access to these records via the role hierarchy

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