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Universal Containers has a Performance Feedback custom object (Private organization-wide default) used by customers to report any Issues with delivery drivers. Feedback should not be visible to the driver, but any feedback records should be accessible to people above them in the Role Hierarchy, even when the driver changes managers. Assuming managers have Read access to the Feedback object, which three steps are necessary to solve these requirements?
Universal Containers (UC) service reps are assigned to a profile which has ''View All'' in Case object (Private OWD). To make sure service reps have access to all relevant information to attend to customer requests, which two details should a salesforce Architects consider? Choose 2 answers:
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After setting up Customer Community and enable collaboration, the architect realizes that customers are only Chatter posts from other customers in their account. What should the architect do to allow viewing chatter posts from all customers?
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Question 61 - Certified Sharing and Visibility Architect discussion

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Universal Containers (UC) enables customers to manage issues using a Customer

Community license. The Case external organization-wide default is set to Private. Currently community users can only see cases they created.

What can be done to allow community users to see all cases for their account?

A.
Write an Apex class to create manual shares for these users.
Answers
A.
Write an Apex class to create manual shares for these users.
B.
Ensure the criteria-based sharing rule applies to all users.
Answers
B.
Ensure the criteria-based sharing rule applies to all users.
C.
Create a sharing set for these customers.
Answers
C.
Create a sharing set for these customers.
D.
Upgrade the licenses to Customer Community Plus.
Answers
D.
Upgrade the licenses to Customer Community Plus.
Suggested answer: C
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asked 23/09/2024
Sara Trela
33 questions
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