Universal Containers has selected a small and diverse group of users to review inactive accounts. Given the Private sharing model, a public group was created and made available to this group of users. A sharing rule was created to make inactive Accounts visible to the public group. However, some of these users are reporting they don't see any of the Accounts that were shared with the public group.
What is the underlying issue for these users?

Question

Universal Containers has selected a small and diverse group of users to review inactive accounts. Given the Private sharing model, a public group was created and made available to this group of users. A sharing rule was created to make inactive Accounts visible to the public group. However, some of these users are reporting they don't see any of the Accounts that were shared with the public group.

What is the underlying issue for these users?

Fahim Thanawala · Accepted Answer

The users are in profiles that have no access to the Account object.

Fahim Thanawala · Answer

The users have a permission set that only allow Accounts in 'Active' status.

Fahim Thanawala · Answer

The Accounts are owned by users higher in the role hierarchy.

Fahim Thanawala · Answer

The page layout assigned to these users is different than the Account owner.

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