ServiceNow contains a resource which provides the following:
* A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
* A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?

Question

ServiceNow contains a resource which provides the following:

* A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.

* A CMDB framework across our products and platform that will enable and support multiple configuration strategies.

What resource do these statements describe?

Eduardo Messias Andrade e Oliveira · Accepted Answer

Common Services Data Model (CSDM)

Eduardo Messias Andrade e Oliveira · Answer

Configuration Management Database (CMDB)

Eduardo Messias Andrade e Oliveira · Answer

Information Technology Service Management (ITSM)

Eduardo Messias Andrade e Oliveira · Answer

Information Technology Infrastructure Library (ITIL)

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