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Question 1

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When we assess the Voice of the Customer we are attempting to determine the gaps in our processes between ''what is'' and __________________.

Question 2

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Which of the following would likely not be a CTQ (Critical-to-Quality) for the purchase of a product?

Question 3

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The Pareto Chart is a tool that displays data that typically follows what ratio?

Question 4

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Al bought a handheld GPS from his local electronics store. When he entered an address it would not function. For the manufacturer of the GPS this would be categorized as what type of cost?

Question 5

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As we identify customer and supplier requirements for a SIPOC we are urged to use the RUMBA approach which stands for _____________, Understandable, Measurable, Believable and Achievable.

Question 6

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Inputs that may affect your process to some degree but are not critical, are difficult to quantify and are random in nature are referred to as ___________.

Question 7

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_____________ represents all the variation that one can expect to experience from the output of the subject process.

Question 8

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A Belt gathered the following defect data for a polyurethane production line and wanted to assemble it into a Pareto Chart. The correct order from left to right in the chart would be: Data:Trimming

Question 9

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The length of wooden beams being sawed is measured by a line operator. Which is least likely to be influenced by the instrument?

Question 10

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One of the primary benefits of your team working together to create an X-Y Diagram is that the data collected from this exercise is accurate and certain.

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Related questions

A key metric in Six Sigma is the DPMO which stands for __________________?

At the beginning of a project we must keep in mind there are basically three views of a process: What you THINK it is, What the SUPPLIER wants and What it SHOULD be.

The purpose of a ______________ is to identify the complexity of the process and to assist in identifying critical steps in the process.

A Belt has determined that the insurance claim form needn't be reviewed by accounting thereby improving the number of claims a processer can handle. According to Cost of Poor Quality (COPQ) definitions RTY improvement would be considered _______________.

The Pareto Chart is a tool that displays data that typically follows what ratio?

Y, the output of a process, is the ______________ variable while Xn, the various inputs to a process, are the _____________ variables.

Six Sigma refers to a process whose output has 100% of its data points within 8 Standard Deviations from the Mean.

One of the 5S approaches to eliminating waste is to minimize work activities that are out of the ordinary thereby requiring unusual decisions and actions to accomplish the correct things. This 5S tool is called __________________.

Cycle Time, Defects, Scrap Cost and Safety are examples of business metrics or commonly referred to as which of the following?

The formula Y = f(Xn) is a method of expressing the concept that the output of a process is a function of all the __________________?

Question 80 - ICYB discussion

Report

When we assess the Voice of the Customer we are attempting to determine the gaps in our processes between ''what is'' and __________________.

A.

''What isn't''

B.

''What will make money''

C.

''What will cost less''

D.

''What should be''

Show Answer

asked 23/09/2024

M Kumar

40 questions

User

Your answer: A B C D

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