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Six Sigma ICYB Practice Test - Questions Answers

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When we assess the Voice of the Customer we are attempting to determine the gaps in our processes between ''what is'' and __________________.

A.
''What isn't''
A.
''What isn't''
Answers
B.
''What will make money''
B.
''What will make money''
Answers
C.
''What will cost less''
C.
''What will cost less''
Answers
D.
''What should be''
D.
''What should be''
Answers
Suggested answer: D

Which of the following would likely not be a CTQ (Critical-to-Quality) for the purchase of a product?

A.
Functionality
A.
Functionality
Answers
B.
Durability
B.
Durability
Answers
C.
Dependability
C.
Dependability
Answers
D.
None
D.
None
Answers
Suggested answer: D

The Pareto Chart is a tool that displays data that typically follows what ratio?

A.
70:30
A.
70:30
Answers
B.
80:20
B.
80:20
Answers
C.
90:10
C.
90:10
Answers
D.
95:5
D.
95:5
Answers
Suggested answer: B

Al bought a handheld GPS from his local electronics store. When he entered an address it would not function. For the manufacturer of the GPS this would be categorized as what type of cost?

A.
Internal Failure Cost
A.
Internal Failure Cost
Answers
B.
Prevention Cost
B.
Prevention Cost
Answers
C.
External Failure Cost
C.
External Failure Cost
Answers
D.
Appraisal Cost
D.
Appraisal Cost
Answers
Suggested answer: C

As we identify customer and supplier requirements for a SIPOC we are urged to use the RUMBA approach which stands for _____________, Understandable, Measurable, Believable and Achievable.

A.
Rational
A.
Rational
Answers
B.
(un)Resistable
B.
(un)Resistable
Answers
C.
Relatable
C.
Relatable
Answers
D.
Reasonable
D.
Reasonable
Answers
Suggested answer: D

Inputs that may affect your process to some degree but are not critical, are difficult to quantify and are random in nature are referred to as ___________.

A.
Nuisance
A.
Nuisance
Answers
B.
Noise
B.
Noise
Answers
C.
Pests
C.
Pests
Answers
D.
Elusive
D.
Elusive
Answers
Suggested answer: B

_____________ represents all the variation that one can expect to experience from the output of the subject process.

A.
A Standard Deviation
A.
A Standard Deviation
Answers
B.
Data range
B.
Data range
Answers
C.
Long-term Data
C.
Long-term Data
Answers
D.
The Mode
D.
The Mode
Answers
Suggested answer: C

A Belt gathered the following defect data for a polyurethane production line and wanted to assemble it into a Pareto Chart. The correct order from left to right in the chart would be:

Data:Trimming37

Forming61

Packaging29

Sealing5

A.
Trimming, Packaging, Sealing, Forming
A.
Trimming, Packaging, Sealing, Forming
Answers
B.
Packaging, Trimming, Sealing, Forming
B.
Packaging, Trimming, Sealing, Forming
Answers
C.
Sealing, Forming, Trimming, Packaging
C.
Sealing, Forming, Trimming, Packaging
Answers
D.
Forming, Sealing, Trimming, Packaging
D.
Forming, Sealing, Trimming, Packaging
Answers
Suggested answer: D

The length of wooden beams being sawed is measured by a line operator. Which is least likely to be influenced by the instrument?

A.
Calibration of the instrument
A.
Calibration of the instrument
Answers
B.
Actual temperature of the liquid
B.
Actual temperature of the liquid
Answers
C.
Recording the measurement
C.
Recording the measurement
Answers
D.
Reading of the instrument
D.
Reading of the instrument
Answers
Suggested answer: C

One of the primary benefits of your team working together to create an X-Y Diagram is that the data collected from this exercise is accurate and certain.

A.
True
A.
True
Answers
B.
False
B.
False
Answers
Suggested answer: B
Total 120 questions
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