Six Sigma ICYB Practice Test - Questions Answers, Page 4
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Question 31

The Value Chain in an organization is the sum total of all the processes which occur in the business to take inputs and turn them into customer desired outputs.
Question 32

A key metric in Six Sigma is the DPMO which stands for __________________?
Question 33

Cycle Time, Defects, Scrap Cost and Safety are examples of business metrics or commonly referred to as which of the following?
Question 34

To construct a Fishbone Diagram and capture all the issues of interest it is best if your team uses the ________________ approach.
Question 35

A 5 Why Analysis is used to help identify possible defect causes when which one of the below listed tools is created?
Question 36

The purpose of a Process Map is to identify the complexity of the process and to assist in identifying ______________ in the process.
Question 37

At the start of a project we are told to ''walk the process'' from beginning to the end. We do this to_____________________.
Question 38

The ''Method'' category of Root Causes on a Fishbone Diagram is primarily used to generate ideas as to the possible causes for defects by the ____________.
Question 39

When we create a Process Map we use a __________ to show the direction of work flow.
Question 40

At the beginning of a project we must keep in mind there are basically three views of a process:
What you THINK it is, What it ACTUALLY is and What is DOCUMENTED.
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