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Six Sigma ICYB Practice Test - Questions Answers, Page 9

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Question 81

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Which of the following would likely be a CTQ (Critical-to-Quality) for the purchase of a service?

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Question 82

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The Pareto Chart is a tool that displays data that typically follows what ratio?

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Question 83

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Al bought a digital camera from his local electronics store. When he first used it he found the zoom lens function was inoperative because a gear was installed improperly. For the manufacturer of the camera this would be categorized as what type of cost?

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Question 84

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The formula Y = f(Xn) is a method of expressing the concept that the output of a process is a function of all the __________________?

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Question 85

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When we create a Process Map and want to depict an action step in the process we would use the ____________ symbol.

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Question 86

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A Belt has determined that the insurance claim form needn't be reviewed by accounting thereby improving the number of claims a processer can handle. According to Cost of Poor Quality (COPQ) definitions RTY improvement would be considered _______________.

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Question 87

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The essence of Lean is to concentrate effort on ____________________ while improving process flow to achieve speed and agility at lower cost.

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Question 88

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The following Business Case is constructed properly.

''During 2009 the commercial loan division experienced a 2.7% default rate versus a target of less than .5%. This costs the bank in excess of $250,000 quarterly.''

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Question 89

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As we conceive and define a LSS project one of the overriding things we hope to accomplish is to reduce the _____________________.

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Question 90

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As we attempt to find a commonality of terms to assess the performance of a broad range of processes we use a key metric called the DPMO which stands for __________________________?

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Total 120 questions
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