Six Sigma ICYB Practice Test - Questions Answers, Page 9
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Question 81

Which of the following would likely be a CTQ (Critical-to-Quality) for the purchase of a service?
Question 82

The Pareto Chart is a tool that displays data that typically follows what ratio?
Question 83

Al bought a digital camera from his local electronics store. When he first used it he found the zoom lens function was inoperative because a gear was installed improperly. For the manufacturer of the camera this would be categorized as what type of cost?
Question 84

The formula Y = f(Xn) is a method of expressing the concept that the output of a process is a function of all the __________________?
Question 85

When we create a Process Map and want to depict an action step in the process we would use the ____________ symbol.
Question 86

A Belt has determined that the insurance claim form needn't be reviewed by accounting thereby improving the number of claims a processer can handle. According to Cost of Poor Quality (COPQ) definitions RTY improvement would be considered _______________.
Question 87

The essence of Lean is to concentrate effort on ____________________ while improving process flow to achieve speed and agility at lower cost.
Question 88

The following Business Case is constructed properly.
''During 2009 the commercial loan division experienced a 2.7% default rate versus a target of less than .5%. This costs the bank in excess of $250,000 quarterly.''
Question 89

As we conceive and define a LSS project one of the overriding things we hope to accomplish is to reduce the _____________________.
Question 90

As we attempt to find a commonality of terms to assess the performance of a broad range of processes we use a key metric called the DPMO which stands for __________________________?
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