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Six Sigma ICYB Practice Test - Questions Answers, Page 9

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Which of the following would likely be a CTQ (Critical-to-Quality) for the purchase of a service?

A.
Documentation is clear
A.
Documentation is clear
Answers
B.
Was timely in delivery
B.
Was timely in delivery
Answers
C.
Required no redo
C.
Required no redo
Answers
D.
All of these answers are correct
D.
All of these answers are correct
Answers
Suggested answer: D

The Pareto Chart is a tool that displays data that typically follows what ratio?

A.
70:30
A.
70:30
Answers
B.
80:20
B.
80:20
Answers
C.
90:10
C.
90:10
Answers
D.
95:5
D.
95:5
Answers
Suggested answer: B

Al bought a digital camera from his local electronics store. When he first used it he found the zoom lens function was inoperative because a gear was installed improperly. For the manufacturer of the camera this would be categorized as what type of cost?

A.
Internal Failure Cost
A.
Internal Failure Cost
Answers
B.
Prevention Cost
B.
Prevention Cost
Answers
C.
External Failure Cost
C.
External Failure Cost
Answers
D.
Appraisal Cost
D.
Appraisal Cost
Answers
Suggested answer: A

The formula Y = f(Xn) is a method of expressing the concept that the output of a process is a function of all the __________________?

A.
Materials and labor
A.
Materials and labor
Answers
B.
Inputs to the process
B.
Inputs to the process
Answers
C.
Line personnel and direct supervision
C.
Line personnel and direct supervision
Answers
D.
Employees of the company
D.
Employees of the company
Answers
Suggested answer: B

When we create a Process Map and want to depict an action step in the process we would use the ____________ symbol.

A.
Diamond
A.
Diamond
Answers
B.
Circle
B.
Circle
Answers
C.
Ellipse
C.
Ellipse
Answers
D.
Rectangle
D.
Rectangle
Answers
Suggested answer: D

A Belt has determined that the insurance claim form needn't be reviewed by accounting thereby improving the number of claims a processer can handle. According to Cost of Poor Quality (COPQ) definitions RTY improvement would be considered _______________.

A.
Downsizing savings
A.
Downsizing savings
Answers
B.
Median savings
B.
Median savings
Answers
C.
Soft savings
C.
Soft savings
Answers
D.
Hard savings
D.
Hard savings
Answers
Suggested answer: D

The essence of Lean is to concentrate effort on ____________________ while improving process flow to achieve speed and agility at lower cost.

A.
Defect removal
A.
Defect removal
Answers
B.
Removing waste
B.
Removing waste
Answers
C.
Overtime reduction
C.
Overtime reduction
Answers
D.
Rework reduction
D.
Rework reduction
Answers
Suggested answer: B

The following Business Case is constructed properly.

''During 2009 the commercial loan division experienced a 2.7% default rate versus a target of less than .5%. This costs the bank in excess of $250,000 quarterly.''

A.
True
A.
True
Answers
B.
False
B.
False
Answers
Suggested answer: A

As we conceive and define a LSS project one of the overriding things we hope to accomplish is to reduce the _____________________.

A.
Work force
A.
Work force
Answers
B.
Number of process steps
B.
Number of process steps
Answers
C.
Inventory
C.
Inventory
Answers
D.
Cost of Poor Quality
D.
Cost of Poor Quality
Answers
Suggested answer: D

As we attempt to find a commonality of terms to assess the performance of a broad range of processes we use a key metric called the DPMO which stands for __________________________?

A.
Delayed production metrics output
A.
Delayed production metrics output
Answers
B.
Defects by management oversight
B.
Defects by management oversight
Answers
C.
Defects per million opportunities
C.
Defects per million opportunities
Answers
D.
Developed production management oversight
D.
Developed production management oversight
Answers
Suggested answer: C
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