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Question 6 - OGA-031 discussion

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Consider the following diagram which shows part of the ArchiSurance Claims Administration:

Which of the following correctly describes this diagram?

A.
The event Claim Filed triggers the Accept Claim process which is serviced by the Customer Service Representative role before the Assign Claim process.
Answers
A.
The event Claim Filed triggers the Accept Claim process which is serviced by the Customer Service Representative role before the Assign Claim process.
B.
The Claim Filed event assigns the Customer Service Representative to participate in the Accept Claim and Assign Claim processing.
Answers
B.
The Claim Filed event assigns the Customer Service Representative to participate in the Accept Claim and Assign Claim processing.
C.
The information that flows from Claim Filed to Accept Claim and then to Assign Claim is reviewed by the Customer Service Representative role.
Answers
C.
The information that flows from Claim Filed to Accept Claim and then to Assign Claim is reviewed by the Customer Service Representative role.
D.
Business event Claim Filed triggers a business process Accept Claim which in turn triggers an Assign Claim process.
Answers
D.
Business event Claim Filed triggers a business process Accept Claim which in turn triggers an Assign Claim process.
Suggested answer: D

Explanation:

The correct answer is D. Business event Claim Filed triggers a business process Accept Claim which in turn triggers an Assign Claim process. This is because the diagram shows a business event (Claim Filed) that initiates a business process (Accept Claim) which is performed by a business role (Customer Service Representative). The business process then triggers another business process (Assign Claim) which is also performed by the same business role. The diagram does not show any information flow or assignment relationships between the elements.

asked 23/09/2024
Eduardo Lapuente
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