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Question 23 - OGA-031 discussion

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Consider the following diagram showing a small part of ArchiSurance's Digital Customer Intimacy strategy

Which of the following describes this diagram?

A.
The Digital customer management capability achieves the goal of Excellent online customer interaction.
Answers
A.
The Digital customer management capability achieves the goal of Excellent online customer interaction.
B.
The Digital customer management capability realizes the outcome Excellent online customer interaction_
Answers
B.
The Digital customer management capability realizes the outcome Excellent online customer interaction_
C.
The Digital customer management outcome is influenced by the requirement for Excellent online customer interaction.
Answers
C.
The Digital customer management outcome is influenced by the requirement for Excellent online customer interaction.
D.
The Digital customer management strategy relates to the principle of Excellent online customer interaction
Answers
D.
The Digital customer management strategy relates to the principle of Excellent online customer interaction
Suggested answer: B

Explanation:

Based on the ArchiMate 3 documents or objectives, a capability represents an ability that an active structure element, such as an organization, person, or system, possesses. An outcome represents an end result that has been achieved. A realization relationship indicates that an entity plays a critical role in the creation, achievement, sustenance, or operation of a more abstract entity. The diagram uses a realization relationship from the Digital customer management capability to the Excellent online customer interaction outcome to indicate that the capability realizes the outcome.

Reference: ArchiMate® 3.2 Specification, Chapter 7 Strategy Elements, Section 7.2 Structure Elements 1; ArchiMate® 3.2 Specification, Chapter 5 Relationships, Section 5.1 Structural Relationships 1; Capability Map: Artifact of Vision Phase - Visual Paradigm Guides 2.

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asked 23/09/2024
Ada Galilea
47 questions
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