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Question 87 - Certified AI Specialist discussion

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Universal Containers plans to enhance the customer support team's productivity using AI.

Which specific use case necessitates the use of Prompt Builder?

A.
Creating a draft of a support bulletin post for new product patches
Answers
A.
Creating a draft of a support bulletin post for new product patches
B.
Creating an Al-generated customer support agent performance score
Answers
B.
Creating an Al-generated customer support agent performance score
C.
Estimating support ticket volume based on historical data and seasonal trends
Answers
C.
Estimating support ticket volume based on historical data and seasonal trends
Suggested answer: A

Explanation:

The use case that necessitates the use of Prompt Builder is creating a draft of a support bulletin post for new product patches. Prompt Builder allows the AI Specialist to create and refine prompts that generate specific, relevant outputs, such as drafting support communication based on product information and patch details.

Option B (agent performance score) would likely involve predictive modeling, not prompt generation.

Option C (estimating support ticket volume) would require data analysis and predictive tools, not prompt building.

For more details, refer to Salesforce's Prompt Builder documentation for generative AI content creation.

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asked 26/09/2024
Adish Narayan
38 questions
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