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Universal Containers (UC) wants to use Flow to bring data from unified Data Cloud objects to prompt templates. Which type of flow should UC use?
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Question 7 - Certified AI Specialist discussion

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Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements.

Which steps should an AI Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?

A.
Save as New Template and edit as needed.
Answers
A.
Save as New Template and edit as needed.
B.
Clone the existing template and modify as needed.
Answers
B.
Clone the existing template and modify as needed.
C.
Save as New Version and edit as needed.
Answers
C.
Save as New Version and edit as needed.
Suggested answer: B

Explanation:

When an active standard email prompt template doesn't meet the business requirements, the best approach is to clone the existing template and modify it as needed. Cloning allows the AI Specialist to preserve the original template while making adjustments to fit specific business needs. This ensures that any customizations are applied without altering the original standard template.

Saving as a new version is typically used for versioning changes in the same template, while Save as New Template creates a brand-new template without linking to the existing one. Cloning provides a balance, allowing modifications while retaining the original structure for future reference.

For more details, refer to Salesforce Prompt Builder documentation for guidance on cloning and modifying templates.

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asked 26/09/2024
Deepak PSK
46 questions
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