An AI Specialist created a custom Agent action, but it is not being picked up by the planner service in the correct order.Which adjustment should the Al Specialist make in the custom Agent action instructions for the planner service to work as expected?

Specify the dependent actions with the reference to the action API name.

Specify the profiles or custom permissions allowed to invoke the action.

Specify the LLM model provider and version to be used to invoke the action.

How does Secure Data Retrieval ensure that only authorized users can access necessary Salesforce data for dynamic grounding?

Retrieves Salesforce data based on the user's permissions executing the prompt.

Retrieves Salesforce data based on the 'Run As' users permissions.

Retrieves Salesforce data based on the user's permissions executing the prompt.

Retrieves Salesforces data based on the Prompt template's object permissions.

Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the content's safety level.In the score of 1 indicate?

The response is the most toxic.

The response is the least toxic Einstein Generative AI Toxicity Scoring system, what does a toxicity category.

The response is the most toxic.

An AI Specialist at Universal Containers is trying to set up a new Field Generation prompt template. They take the following steps.1. Create a new Field Generation prompt template.2. Choose Case as the object type.3. Select the custom field AI_Analysis_c as the target field.After creating the prompt template, the AI Specialist saves, tests, and activates it. Howsoever, when they go to a case record, the AI Analysis field does not show the (Sparkle) icon on the Edit pencil. When the AI Specialist was editing the field, it was behaving as a normal field.Which critical step did the AI Specialist miss?

They forgot to edit the Lightning page layout and associate the field to a prompt template

They forgot to reactivate the Lightning page layout for the Case object after activating their Field Generation prompt template.

They forgot that the Case Object is not supported for Add generation as Feinstein Service Replies should be used instead.

They forgot to edit the Lightning page layout and associate the field to a prompt template

What does it mean when a prompt template version is described as immutable?

Prompt template version is activated; no further changes can be saved to that version.

Only the latest version of a template can be activated.

Every modification on a template will be saved as a new version automatically.

Prompt template version is activated; no further changes can be saved to that version.

A Salesforce Administrator wants to generate personalized, targeted emails that incorporate customer interaction data. The admin wants to leverage large language models (LLMs) to write the emails, and wants to reuse templates for different products and customers.Which solution approach should the admin leverage?

Create a Sales Email prompt template type.

Use sales Email standard templates

Create a t field Generation prompt template type

Create a Sales Email prompt template type.

An AI Specialist has grounded a prompt template with a related list. During user acceptance testing (UAT). users are not getting the correct responses.What is causing this issue?

The related list prompt template option is not enabled.

The related list is not on the parent object's page layout.

The related list prompt template option is not enabled.

An AI Specialist needs to enable the use of Sales Email prompt templates for the sales team. The AI Specialist has already created the templates in Prompt Builder.According to best practices, which steps should the AI Specialist take to ensure the sales team can use these templates?

Assign the Prompt Template User permission set and enable Sales Emails in Setup.

Assign the Prompt Template Manager permission set and enable Sales Emails in setup.

Assign the Data Cloud Admin permission set and enable Sales Emails in Setup.

After a successful implementation of Agentforce Sates Agent with sales users. Universal Containers now aims to deploy it to the service team.Which key consideration should the AI Specialist keep in mind for this deployment?

Review and test standard and custom Agent topics and actions for Service Center use cases.

Assign the Agentforce for Service permission to the Service Cloud users.

Assign the standard service actions to Agentforce Service Agent.

Review and test standard and custom Agent topics and actions for Service Center use cases.

Universal Containers (UC) is tracking web activities in Data Cloud for a unified contact, and wants to use that in a prompt template to help extract insights from the data.Assuming that the Contact object is one of the objects associated with the prompt template, what is a valid way for DC to do this?

Add the activity records as an enrichment related list to the Contact then pass the Contact into a prompt template workspace using related list grounding.

Call the prompt directly from Data Cloud with a web tracing activity included in the prompt definition.

Add the activity records as an enrichment related list to the Contact then pass the Contact into a prompt template workspace using related list grounding.

Create a prompt template that takes a list of all Data Cloud activity records as input to pass to the large language model (LLM).

What is a Salesforce AI Specialist able to configure in Data Masking within the Einstein Trust Layer?

The privacy data entities to be masked

The profiles exempt from masking

The encryption keys for masking

The privacy data entities to be masked

Universal Containers implemented Agentforce for its users. One user complains that an Agent is not deleting activities from the past 7 days. What is the reason for this issue?

Agentforce does not have a standard Delete Record action.

Agentforce does not have the permission to delete the user's records.

Agentforce Delete Record Action permission is not associated to the user.

Agentforce does not have a standard Delete Record action.

Universal Containers has a strict change management process that requires all possible configuration to be completed in a sandbox which will be deployed to production. The AI Specialist is tasked with setting up Work Summaries for Enhanced Messaging. Einstein Generative AI is already enabled in production, and the Einstein Work Summaries permission set is already available in production.Which other configuration steps should the AI Specialist take in the sandbox that can be deployed to the production org?

Create custom fields to store issue, Resolution, and Summary; create a Quick Action that updates these fields: and ado the Wrap up component to the Messaging session record page lavcut.

create custom fields to store Issue, Resolution, and Summary; create a Quick Action that updates these fields: add the Wrap Up component to the Messaging Session record paae layout: and create Permission Set Assignments for the intended Agents.

From the Epstein setup menu, select Turn on Einstein: create custom fields to store Issue, Resolution, and Summary: create a Quick Action that updates these fields: and add the wrap up componert to the Messaging session record page layout.

Create custom fields to store issue, Resolution, and Summary; create a Quick Action that updates these fields: and ado the Wrap up component to the Messaging session record page lavcut.

Which configuration must an AI Specialist complete for users to access generative Al-enabled fields in the Salesforce mobile app?

Enable Dynamic Forms on Mobile.

Enable Mobile Prompt Responses.

Enable Dynamic Forms on Mobile.

Universal Containers wants support agents to use Agentforce to ask questions about its product tutorials and product guides.What should the AI Specialist do to meet this requirement?

Publish product tutorials and guides as Knowledge articles.

Create a prompt template for product tutorials and guides.

Add an Answer Questions custom field in the product object for tutorial instructions.

Publish product tutorials and guides as Knowledge articles.

Universal Containers (UC) plans to automatically populate the Description field on the Account object.Which type of prompt template should UC use?

Field Generation prompt template

How does an Agent respond when it can't understand the request or find any requested information?

With a preconfigured message, based on the action type

With a general message asking the user to rephrase the request

With a preconfigured message, based on the action type

Universal Containers, dealing with a high volume of chat inquiries, implements Einstein Work Summaries to boost productivity.After an agent-customer conversation, which additional information does Einstein generate and fill, apart from the 'summary''

Sentiment Analysis and Emotion Detection

Universal Containers has a custom Agent action calling a flow to retrieve the real-time status of an order from the order fulfillment system.For the given flow, what should the AI Specialist consider about the running user's data access?

The custom action adheres to the permissions, held-level security, and sharing settings configured in the flow. . The Agent will always run flows in system mode so the running user's data access will not affect the data returned.

The flow must have the 'with sharing' permission selected m the advanced settings for the permissions, field-level security, and sharing settings to be respected.

The custom action adheres to the permissions, held-level security, and sharing settings configured in the flow. . The Agent will always run flows in system mode so the running user's data access will not affect the data returned.

Universal Containers (UC) is using standard Service AI Grounding. UC created a custom rich text field to be used with Service AI Grounding.What should UC consider when using standard Service AI Grounding?

Service AI Grounding only supports String and Text Area type fields.

Service AI Grounding only works with Case and Knowledge objects.

Service AI Grounding only supports String and Text Area type fields.

Service AI Grounding visibility works m system mode.

Universal Containers wants to incorporate the current order fulfillment status into a prompt for a large language model (LLM). The order status is stored in the external enterprise resource planning (ERP) system.Which data grounding technique should the AI Specialist recommend?

Eternal Object Record Merge Fields

Universal Containers wants to incorporate CRM data as well-formatted JSON in a prompt to a large language model (LLM).What is an important consideration for this requirement?

Apex code can be used to return a JSON formatted merge field.

'CRM data to JSON' checkbox must be selected when creating a prompt template.

Apex code can be used to return a JSON formatted merge field.

JSON format should be enabled in Prompt Builder Settings.

Which business requirement presents a good use case for leveraging Einstein Prompt Builder?

Send reply to a request for proposal via a personalized email.

Forecast future sales trends based on historical data.

Identify potential high-value leads for targeted marketing campaigns.

Send reply to a request for proposal via a personalized email.

Universal Containers is interested in using Call Explorer to quickly gain insights from meetings recorded by its sales team.What should the AI Specialist be aware of before enabling this feature?

Call Explorer requires the Einstein Conversation Insights permission set to be enabled.

Call Explorer operates independently of Salesforce Knowledge, requiring no prior setup.

Custom Call Explorer actions need to be built before it can be configured.

Call Explorer requires the Einstein Conversation Insights permission set to be enabled.

Universal Containers (UC) wants to improve the productivity of its sales team with generative AI technology. However, UC is concerned that public AI virtual assistants lack adequate company data to general useful responses.Which solution should UC consider?

fine-tune the Einstein AI model with CBM data.

Build Al model with Einstein discovery and deploy to sales users.

Enable Agentforce and deploy to sales users.

Universal Containers has a new AI project.What should an AI Specialist consider when adding a related list on the Account object to be used in the prompt template?

After selecting a related list from the Account, use the field picker to choose merge fields in Prompt Builder.

Prompt Builder must be used to assign the fields from the related list as a JSON format.

The fields for the related list are based on the default page layout of the Account for the current user.

What is the role of the large language model (LLM) in understanding intent and executing an Agent Action?

Identify the best matching topic and actions and correct order of execution

Determine a user's topic access and sort actions by priority to be executed

Find similar requested topics and provide the actions that need to be executed

Universal Containers plans to enhance its sales team's productivity using Al.Which specific requirement necessitates the use of Prompt Builder?

Creating a draft newsletter for an upcoming tradeshow

Predicting the likelihood of customers churning or discontinuing their relationship with the company

Creating a draft newsletter for an upcoming tradeshow

Creating an estimated Customer Lifetime Value (CLV) with historical purchase data

Salesforce Certified AI Specialist Practice Test 4 - Free Online Exam Prep & Questions

Universal Containers (UC) needs to save agents time with AI-generated case summaries. UC has implemented the Work Summary feature.

What does Einstein consider when generating a summary?

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