Universal Containers (UC) wants to improve the efficiency of addressing customer questions and reduce agent handling time with AI- generated responses. The agents should be able to leverage their existing knowledge base and identify whether the responses are coming from the large language model (LLM) or from Salesforce Knowledge.Which step should UC take to meet this requirement?

Turn on Service Replies, Service AI Grounding, and Grounding with Knowledge.

Turn on Service AI Grounding, Grounding with Case, and Service Replies.

Turn on Service Replies, Service AI Grounding, and Grounding with Knowledge.

Turn on Service AI Grounding and Grounding with Knowledge.

The AI Specialist of Northern Trail Outfitters reviewed the organization's data masking settings within the Configure Data Masking menu within Setup. Upon assessing all of the fields, a few additional fields were deemed sensitive and have been masked within Einstein's Trust Layer.Which steps should the AI Specialist take upon modifying the masked fields?

Test and confirm that the responses generated from prompts that utilize the data and masked data do not adversely affect the quality of the generated response

Turn off the Einstein Trust Layer and turn it on again.

Test and confirm that the responses generated from prompts that utilize the data and masked data do not adversely affect the quality of the generated response

Turn on Einstein Feedback so that end users can report if there are any negative side effects on AI features.

Universal Containers (UC) noticed an increase in customer contract cancellations in the last few months. UC is seeking ways to address this issue by implementing a proactive outreach program to customers before they cancel their contracts and is asking the Salesforce team to provide suggestions.Which use case functionality of Model Builder aligns with UC's request?

Product recommendation prediction

Contract Renewal Date prediction

An AI Specialist is considering using a Field Generation prompt template type.What should the AI Specialist check before creating the Field Generation prompt to ensure it is possible for the field to be enabled for generative AI?

That the org is set to API version 59 or higher

That the field chosen must be a rich text field with 255 characters or more.

That the org is set to API version 59 or higher

That the Lightning page layout where the field will reside has been upgraded to Dynamic Forms

Universal Containers plans to enhance the customer support team's productivity using AI.Which specific use case necessitates the use of Prompt Builder?

Creating a draft of a support bulletin post for new product patches

Creating an Al-generated customer support agent performance score

Estimating support ticket volume based on historical data and seasonal trends

Which feature in the Einstein Trust Layer helps to minimize the risks of jailbreaking and prompt injection attacks?

Secure Data Retrieval and Grounding

An AI Specialist turned on Einstein Generative AI in Setup. Now, the AI Specialist would like to create custom prompt templates in Prompt Builder. However, they cannot access Prompt Builder in the Setup menu.What is causing the problem?

The Prompt Template Manager permission set was not assigned correctly.

The Prompt Template User permission set was not assigned correctly.

The Prompt Template Manager permission set was not assigned correctly.

The large language model (LLM) was not configured correctly in Data Cloud.

Universal Containers is very concerned about security compliance and wants to understand:Which prompt text is sent to the large language model (LLM)* How it is masked* The masked responseWhat should the AI Specialist recommend?

Enable audit trail in the Einstein Trust Layer.

Ingest the Einstein Shield Event logs into CRM Analytics.

Review the debug logs of the running user.

Enable audit trail in the Einstein Trust Layer.

Universal Containers is evaluating Einstein Generative AI features to improve the productivity of the service center operation.Which features should the AI Specialist recommend?

Service Replies and Case Summaries

Service Replies and Work Summaries

Reply Recommendations and Sales Summaries

Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach.Which standard Copilot action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

Einstein Copilot Action: Draft or Revise Sales Email

Einstein Copilot Action: Find Similar Opportunities

Einstein Copilot Action: Draft or Revise Sales Email

Einstein Copilot Action: Summarize Record

What is an appropriate use case for leveraging Agentforce Sales Agent in a sales context?

Enable a sates team to use natural language to invoke defined sales tasks grounded in relevant data and be able to ensure company policies are applied. conversationally and in the now or work.

Enable a sales team by providing them with an interactive step-by-step guide based on business rules to ensure accurate data entry into Salesforce and help close deals fatter.

Instantly review and read incoming messages or emails that are then logged to the correct opportunity, contact, and account records to provide a full view of customer interactions and communications.

An AI specialist wants to leverage Record Snapshots grounding feature in a prompt template.What preparations are required?

Create a field set for all the fields to be grounded

Configure page layout of the master record type

Create a field set for all the fields to be grounded

Enable and configure dynamic form for the object

What is the importance of Action Instructions when creating a custom Agent action?

Action Instructions define the expected user experience of an action.

Action Instructions tell the user how to call this action in a conversation

Action Instructions tell the large language model (LLM) which action to use.

Action Instructions define the expected user experience of an action.

An AI Specialist at Universal Containers (UC) is building with no-code tools only. They have many small accounts that are only touched periodically by a specialized sales team, and UC wants to maximize the sales operations team's time. UC wants to help prep the sales team for the calls by summarizing past purchases, interests in products shown by the Contact captured via Data Cloud, and a recap of past email and phone conversations for which there are transcripts.Which approach should the AI Specialist recommend to achieve this use case?

Use a prompt template grounded on CRH and Data Cloud data using standard foundation model.

Fine-Tune the standard foundational model due to the complexity of the data.

Deploy UC's own custom foundational model on this data first.

Universal Containers aims to streamline the sales team's daily tasks by using AI.When considering these new workflows, which improvement requires the use of Prompt Builder?

Populate an AI generated summary field for sales contracts.

Populate an Al-generated time-to close estimation to opportunities

Populate an AI generated summary field for sales contracts.

Populate an Al generated lead score for new leads.

A sales manager is using Agent Assistant to streamline their daily tasks. They ask the agent to Show me a list of my open opportunities.How does the large language model (LLM) in Agentforce identify and execute the action to show the sales manager a list of open opportunities?

The LLM interprets the user's request, generates a plan by identifying the apcMopnete topics and actions, and executes the actions to retrieve and display the open opportunities

The LLM uses a static set of rules to match the user's request with predefined topics and actions, bypassing the need for dynamic interpretation and planning.

Using a dialog pattern. the LLM matches the user query to the available topic, action and steps then performs the steps for each action, such as retrieving a fast of open opportunities.

An Al Specialist is tasked with creating a prompt template for a sales team. The template needs to generate a summary of all related opportunities for a given Account.Which grounding technique should the Al Specialist use to include data from the related list of opportunities in the prompt template?

Use merge fields to reference the default related list of opportunities.

Use the merge fields to reference a custom related list of opportunities.

Use merge fields to reference the default related list of opportunities.

Use formula fields to reference the Einstein related list ofopportunities.

Universal Containers (UC) wants to enable its sales team to use Al to suggest recommended products from its catalog.Which type of prompt template should UC use?

Email generation prompt template

Universal Containers needs its sales reps to be able to only execute prompt templates.What should an AI Specialist recommend to achieve this requirement?

Prompt Execute Template permission set

Prompt Template user permission set

Prompt Template Manager permission set

Prompt Execute Template permission set

A Salesforce AI Specialist is reviewing the feedback from a customer about the ineffectiveness of the prompt template.What should the AI Specialist do to ensure the prompt template's effectiveness?

Use the Prompt Builder Scorecard to help monitor.

Monitor and refine the template based on user feedback.

Use the Prompt Builder Scorecard to help monitor.

Periodically change the templates grounding object.

Universal Containers (UC) is implementing generative AI and wants to leverage a prompt template to provide responses to customers that gives personalized product recommendations to website visitors based on their browsing history.Which initial step should UC take to ensure the chatbot can deliver accurate recommendations'

Collect and analyze browsing data.

Design universal product recommendations.

Write a response scrip for the chatbot.

Collect and analyze browsing data.

An AI Specialist is tasked with analyzing Agent interactions looking into user inputs, requests, and queries to identify patterns and trends.What functionality allows the AX Specialist to achieve this?

AI Audit & Feedback Data dashboard

Universal Containers implements three custom actions to get three distinct types of sales summaries for its users. Users are complaining that they are not getting the right summary based on their utterances. What should the AI Specialist investigate as the root cause?

Review the action Instructions to ensure they are unique.

Review that the custom action Is assigned to an Agent.

Review the action Instructions to ensure they are unique.

Ensure the input and output types are correctly chosen.

An AI Specialist is tasked to optimize a business process flow by assigning actions to agents within the Salesforce Agentforce Platform.What is the correct method for the AI Specialist to assign actions to an Agent?

Assign the action to a Topic first on Action Builder.

Assign the action to a Topic First in Agent Builder.

Assign the action to a Topic first on the Agent Actions detail page.

Assign the action to a Topic first on Action Builder.

An AI Specialist is setting up a new org and needs to ensure that users can create and execute prompt templates. The AI Specialist is unsure which roles are necessary for these tasks.Which permission sets should the AI Specialist assign to users who need to create and execute prompt templates?

Prompt Template Manager for creating templates and Prompt Template User for executing templates

Prompt Template Manager for creating templates and Data Cloud Admin for executing templates

Prompt Template Manager for creating templates and Prompt Template User for executing templates

Data Cloud Admin for creating templates and Prompt Template User for executing templates

Universal Container's internal auditing team asks an AI Specialist to verify that address information is properly masked in the prompt being generated.How should the AI Specialist verify the privacy of the masked data in the Einstein Trust Layer?

Enable data encryption on the address field

Universal Containers (UC) is looking to improve its sales team's productivity by providing real-time insights and recommendations during customer interactions.Why should UC consider using Agentforce Sales Agent?

To streamline the sales process and increase conversion rates

To track customer interactions for future analysis

To automate the entire sales process for maximum efficiency

To streamline the sales process and increase conversion rates

Universal Containers is rolling out a new generative AI initiative.Which Prompt Builder limitations should the AI Specialist be aware of?

Custom objects are supported only for Flex template types.

Rich text area fields are only supported in Flex template types.

Creations or updates to the prompt templates are not recorded in the Setup Audit Trail.

Custom objects are supported only for Flex template types.

Universal Containers (UC) is discussing its AI strategy in an agile Scrum meeting.Which business requirement would lead an AI Specialist to recommend connecting to an external foundational model via Einstein Studio (Model Builder)?

UC wants a model fine-tuned using company data.

UC wants to fine-tune model temperature.

UC wants a model fine-tuned using company data.

UC wants to change the frequency penalty of the model.

A data science team has trained an XGBoost classification model for product recommendations on Databricks. The AI Specialist is tasked with bringing inferences for product recommendations from this model into Data Cloud as a stand-alone data model object (DMO).How should the AI Specialist set this up?

Create the serving endpoint in Databricks, then configure the model using Model Builder.

Create the serving endpoint in Einstein Studio, then configure the model using Model Builder.

Create the serving endpoint in Databricks, then configure the model using a Python SDK connector.

Salesforce Certified AI Specialist Practice Test 3 - Free Online Exam Prep & Questions

Universal Containers (UC) has recently received an increased number of support cases. As a result, UC has hired more customer support reps and has started to assign some of the ongoing cases to newer reps.

Which generative AI solution should the new support reps use to understand the details of a case without reading through each case comment?

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