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Question 29 - 220-1101 discussion

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A user submitted a ticket to report an issue with a new printer that is no longer accepting new print jobs. The technician verifies the printer is on and notices the printer LCD screen has the following error message:

Paper Jam, Jam in fuser.

Which of the following is the MOST efficient next step the technician should complete?

A.
Apply a maintenance kit to the printer
Answers
A.
Apply a maintenance kit to the printer
B.
Check the printer paper path to locate any obstructions.
Answers
B.
Check the printer paper path to locate any obstructions.
C.
Turn the printer on and off to see if the error clears.
Answers
C.
Turn the printer on and off to see if the error clears.
D.
Replace the fuser.
Answers
D.
Replace the fuser.
Suggested answer: B

Explanation:

The MOST efficient next step the technician should complete is to check the printer paper path to locate any obstructions1. The error message “Paper Jam, Jam in fuser” indicates that there is a paper jam in the fuser2. The fuser is one of the parts of a laser printer most likely to fail without giving any explicit message2. The printer LCD screen indicates a paper jam in the fuser. The most efficient next step the technician should complete is to check the printer paper path to locate any obstructions. Applying a maintenance kit or replacing the fuser may not be necessary if the issue is caused by a paper jam.

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asked 02/10/2024
Jailson Batista
35 questions
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