A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes da not register in a word processor. The laptop works fine when the technician tests it with an external keyboard.
Which of the following actions would MOST likely resolve the issue?

Question

A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes da not register in a word processor. The laptop works fine when the technician tests it with an external keyboard.

Which of the following actions would MOST likely resolve the issue?

HAO KANG SUNG · Accepted Answer

Clean the keyboard.

HAO KANG SUNG · Answer

Disable the sticky keys feature.

HAO KANG SUNG · Answer

Reset the BIOS settings to default.

HAO KANG SUNG · Answer

Charge the laptop.

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