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Question 48 - 220-1101 discussion

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A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?

A.
Inquire about possible changes.
Answers
A.
Inquire about possible changes.
B.
File a damage report.
Answers
B.
File a damage report.
C.
Requisition a new scanner.
Answers
C.
Requisition a new scanner.
D.
Attempt to clean the scanner.
Answers
D.
Attempt to clean the scanner.
Suggested answer: A

Explanation:


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asked 02/10/2024
Mark Wingate
31 questions
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