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Question 57 - 220-1101 discussion

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A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens. Which of the following is MOST likely the cause?

A.
Digitizer issues
Answers
A.
Digitizer issues
B.
Overheating
Answers
B.
Overheating
C.
Broken screen
Answers
C.
Broken screen
D.
Malware
Answers
D.
Malware
Suggested answer: A

Explanation:

Dropping a smartphone can damage the digitizer, which is the component responsible for sensing touch input. This can cause issues with tapping and swiping on the screen, as well as other touchscreen-related issues. Reference: CompTIA A+ Certification Exam Core 1 Exam Objectives - 3.3 Given a scenario, troubleshoot mobile device issues

asked 02/10/2024
Easwari Lakshminarayanan
43 questions
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