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Question 63 - 220-1101 discussion

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A laptop's external webcam software is running, but it shows no image or video. Which of the following should a technician perform FIRST?

A.
Research new webcam firmware.
Answers
A.
Research new webcam firmware.
B.
Restart the computer and run system diagnostics.
Answers
B.
Restart the computer and run system diagnostics.
C.
Reseat the webcam.
Answers
C.
Reseat the webcam.
D.
Reinstall the webcam software and drivers.
Answers
D.
Reinstall the webcam software and drivers.
Suggested answer: C

Explanation:

https://www.lifewire.com/fix-it-when-webcam-is-not-working-4588517If a laptop's external webcam software is running, but it shows no image or video, the first step the technician should perform is to reseat the webcam. Reseating the webcam involves disconnecting it from the motherboard and then reconnecting it. If this doesn't work, the technician should then check the webcam drivers or software. Reference: CompTIA A+ Certification All-in-One Exam Guide, Tenth Edition by Mike Meyers (Page 502)

asked 02/10/2024
Karabo Mabeba
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