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Question 84 - 220-1101 discussion

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A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?

A.
Change the language settings on the printers
Answers
A.
Change the language settings on the printers
B.
Reboot all the machines having the issues
Answers
B.
Reboot all the machines having the issues
C.
Reboot all the printers.
Answers
C.
Reboot all the printers.
D.
Install an updated printer driver on the print server
Answers
D.
Install an updated printer driver on the print server
Suggested answer: D

Explanation:

The MOST efficient next step the technician should complete is to install an updated printer driver on the print server12. The issue of information being garbled and looking like code could be related to a compatibility issue with the new firmware and the existing printer driver1. The printer driver is responsible for converting the print job data into a format that the printer can understand and print2.

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asked 02/10/2024
Massimo Cerqui
38 questions
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