A user visits the desk to report that a smartphone takes more than a day to fully charge. The user has already tested multiple wall outlets and swapped the charging cable, but the results are the same.
Which of the following should the technician do FIRST?

Question

A user visits the desk to report that a smartphone takes more than a day to fully charge. The user has already tested multiple wall outlets and swapped the charging cable, but the results are the same.

Which of the following should the technician do FIRST?

Jaroslaw Mikolajczyk · Accepted Answer

Verify the power rating of the charger.

Jaroslaw Mikolajczyk · Answer

Ensure all unnecessary connectivity features are disabled.

Jaroslaw Mikolajczyk · Answer

Check that all missing smartphone OS updates are applied.

Jaroslaw Mikolajczyk · Answer

Complete a factory reset of the phone

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