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Question 112 - 220-1101 discussion

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A technician installs a new printer for a workstation and tries to print a test page, but the page does not print. The technician looks at the print queue and notices that the printer is called 'Generic Printer." Which of the following BEST describes what the technician should do to fix this issue?

A.
Connect the printer with a USB cable rather than over the network.
Answers
A.
Connect the printer with a USB cable rather than over the network.
B.
Install the appropriate printer drivers for the OS.
Answers
B.
Install the appropriate printer drivers for the OS.
C.
Install the correct toner in the printer.
Answers
C.
Install the correct toner in the printer.
D.
Set the printer trays to allow duplex printing
Answers
D.
Set the printer trays to allow duplex printing
Suggested answer: B

Explanation:

The technician should install the appropriate printer drivers for the OS to enable the computer to communicate with the printer. The generic printer name suggests that the drivers are missing or not installed correctly.

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asked 02/10/2024
Mellisa Stroman
38 questions
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