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Question 117 - 220-1101 discussion

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A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The (user was just installed a few weeks ago. as indicated by the service history.

Which of the following should the technician do NEXT?

A.
Disconnect the printer power for troubleshooting.
Answers
A.
Disconnect the printer power for troubleshooting.
B.
Install a printer roller kit.
Answers
B.
Install a printer roller kit.
C.
Replace the overheating fuser.
Answers
C.
Replace the overheating fuser.
D.
Replace the paper with thicker paper stock.
Answers
D.
Replace the paper with thicker paper stock.
Suggested answer: A

Explanation:

The first step in troubleshooting a printer issue is to disconnect the printer power to avoid electric shock or further damage to the printer. The technician can then inspect the fuser and determine if it needs to be replaced or repaired. Installing a printer roller kit or replacing the paper with thicker paper stock will not solve the problem of the overheating fuser. Replacing the fuser without disconnecting the power is dangerous and not recommended. Reference: https://www.comptia.org/certifications/a#examdetails https://www.comptia.org/blog/what-is-a- fuser


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asked 02/10/2024
Harri rrapaj
32 questions
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