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Question 138 - 220-1101 discussion

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A technician is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort adapter to connect to a monitor. The monitor with a VGA connector was previously working tine for another user. The technician replaces the adapter; however, the issue persists. Which of the following should the technician do NEXT?

A.
Use another brand of VGA lo DisplayPort adapter.
Answers
A.
Use another brand of VGA lo DisplayPort adapter.
B.
Research the issue further and formulate a new hypothesis to test.
Answers
B.
Research the issue further and formulate a new hypothesis to test.
C.
Ask the user additional clarifying questions regarding the issue.
Answers
C.
Ask the user additional clarifying questions regarding the issue.
D.
Document the action taken and the outcome.
Answers
D.
Document the action taken and the outcome.
Suggested answer: C

Explanation:

https://spryzensecurity.medium.com/what-is-troubleshooting-methodology-40cec6b6494The technician should ask the user additional clarifying questions regarding the issue. This will help to identify any other potential causes of the issue, such as software configuration or compatibility issues, before attempting any further troubleshooting steps.

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asked 02/10/2024
Ronald Zegwaard
30 questions
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