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Question 148 - 220-1101 discussion
A help desk technician thinks a desktop PC has failed due to a defective power supply. Which of the following steps should the technician take NEXT?
A.
Inquire about environmental or infrastructure changes.
B.
Conduct external or internal research based on symptoms.
C.
Establish a plan of action to resolve the problem and implement the solution.
D.
Document the findings, actions, and outcomes.
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