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A technician recently received a written warning for causing a system-wide outage. The outage was a result of an unscheduled patch being manually pushed during production hours. Which of the following could have MOST likely prevented the technician from receiving the warning?

A.
Following corporate procedures
Answers
A.
Following corporate procedures
B.
Testing before deployment
Answers
B.
Testing before deployment
C.
Documenting the findings
Answers
C.
Documenting the findings
D.
Establishing a plan of action
Answers
D.
Establishing a plan of action
Suggested answer: A

Explanation:

Following corporate procedures would have been the most likely factor that could have prevented the technician from receiving the written warning. Following established procedures, such as change management, helps ensure that changes made to the production environment are thoroughly tested, approved, and implemented in a controlled and safe manner, reducing the risk of system-wide outages and other unintended consequences.

asked 02/10/2024
Yohan Frachisse
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