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Question 207 - 220-1101 discussion

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A tier one technician has spent the past thirty minutes troubleshooting an Issue With an end user's network connection After a solution was implemented, the end user rebooted the system, tested the Issue, and confirmed the Issue was resolved. Which of the following should the technician do NEXT?

A.
Document the findings, actions, and solution in the company knowledge base
Answers
A.
Document the findings, actions, and solution in the company knowledge base
B.
Advise the user to try the solution before contacting the help desk if the Issue happens again
Answers
B.
Advise the user to try the solution before contacting the help desk if the Issue happens again
C.
Establish a theory of probable cause
Answers
C.
Establish a theory of probable cause
D.
Escalate the Issue to the tier two support team for resolution.
Answers
D.
Escalate the Issue to the tier two support team for resolution.
Suggested answer: A

Explanation:


According to the Official CompTIA A+ Core 1 Study Guide (220-1101) 1, the correct answer is A.

Document the findings, actions, and solution in the company knowledge base.

The explanation is that after resolving an issue, a technician should always document what was done and how it was fixed. This helps to create a record of the problem and its solution for future reference and also to share knowledge with other technicians.

https://www.comptia.org/training/books/a-core-1-220-1101-study-guide By documenting the findings, actions, and solution in the company knowledge base, it will help to ensure that if the Issue happens again, the technician or a different technician will be able to quickly and easily find the solution and resolve the Issue. Additionally, it is important to document the solution so that the same Issue does not need to be troubleshot multiple times in the future.

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asked 02/10/2024
John Atkinson
38 questions
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