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Question 211 - 220-1101 discussion

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The motherboard on a user's company laptop was recently replaced Now the user is unable to log in using the fingerprint reader The fingerprint reader is working but it does not recognize the user's fingerprint Which of the following should a technician perform FIRST to fix the issue?

A.
Restore the system to a previous recovery point
Answers
A.
Restore the system to a previous recovery point
B.
Reinstall the fingerprint software
Answers
B.
Reinstall the fingerprint software
C.
Access the BIOS and clear the TPM
Answers
C.
Access the BIOS and clear the TPM
D.
Update the drivers and the fingerprint software
Answers
D.
Update the drivers and the fingerprint software
E.
Flash the newest BIOS firmware that is available
Answers
E.
Flash the newest BIOS firmware that is available
Suggested answer: B

Explanation:

If a user is unable to log in using the fingerprint reader on a company laptop after the motherboard was replaced, it could be due to an issue with the fingerprint software. The first step to fix the issue would be for the technician to reinstall the fingerprint software.

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asked 02/10/2024
Jack de Cort
28 questions
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