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Question 243 - 220-1101 discussion

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A user reports a tablet restarts on its own every five to ten minutes. In addition, the tablet has intermittent issues with charging. The technician gives the user a new power adapter and charging cable, and the technician also tries resetting the OS. but the issue persists. Which of the following is the MOST likely cause of the issue?

A.
Water damage
Answers
A.
Water damage
B.
Incorrect OS version
Answers
B.
Incorrect OS version
C.
Faulty battery
Answers
C.
Faulty battery
D.
Damaged charging port
Answers
D.
Damaged charging port
Suggested answer: C

Explanation:

A faulty battery could cause a tablet to restart on its own and have intermittent issues with charging.

Water damage could also cause these symptoms, but it is not the most likely cause unless there is

evidence of liquid exposure. Incorrect OS version could cause compatibility or performance issues,

but not charging problems. Damaged charging port could prevent the tablet from charging, but not

cause it to restart randomly.

asked 02/10/2024
charles ratchagaraj
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