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Question 283 - 220-1101 discussion

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A printer technician receives a support request for a laser printer that sometimes cuts off the bottom of the print job. During troubleshooting the technician notices that affected jobs are set for 8.5in x 14in (216mm x 356mm) paper and only print from a particular paper tray. Which of the following actions should the technician perform NEXT?

A.
Verify that the printing trays are correctly set.
Answers
A.
Verify that the printing trays are correctly set.
B.
Swap printer trays until the print jobs complete as expected.
Answers
B.
Swap printer trays until the print jobs complete as expected.
C.
Replace the tray rollers to ensure proper alignment.
Answers
C.
Replace the tray rollers to ensure proper alignment.
D.
Reset the default to use 8.5in x 11in (216mm x 279mm) paper
Answers
D.
Reset the default to use 8.5in x 11in (216mm x 279mm) paper
Suggested answer: A

Explanation:

The most likely cause of the problem is that the printing trays are not configured to match the paper size of the print jobs. The technician should verify that the printing trays are correctly set for 8.5in x 14in (216mm x 356mm) paper and that the printer driver settings match the tray settings. This will ensure that the printer can feed and print the paper correctly without cutting off any part of the document.

Reference: https://partners.comptia.org/docs/default-source/resources/a-core-1-content-guide

(page 16)

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asked 02/10/2024
Alper Atar
43 questions
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