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Question 285 - 220-1101 discussion

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A technician responds to a user who has reported that a laptop is too hot. The technician notices the laptop is not able to sit level on the workspace. What of the following BEST describes the issue with the laptop?

A.
The docking station is improperly installed.
Answers
A.
The docking station is improperly installed.
B.
The hard drive is disconnected.
Answers
B.
The hard drive is disconnected.
C.
The CPU fan is too powerful.
Answers
C.
The CPU fan is too powerful.
D.
The battery is damaged.
Answers
D.
The battery is damaged.
Suggested answer: D

Explanation:

A damaged battery can cause a laptop to overheat and swell, making it unable to sit level on the workspace. A swollen battery can also pose a fire hazard and damage other components of the laptop, such as the motherboard or keyboard. The technician should replace the battery as soon as possible and dispose of it properly according to local regulations. Reference:

https://partners.comptia.org/docs/default-source/resources/a-core-series-combined-content-guide

(page 25)

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asked 02/10/2024
Richard Banks
44 questions
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