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Question 302 - 220-1101 discussion

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A technician is attempting to fix a computer that does not turn on when the power button is pressed Which of the following should the technician perform NEXT to troubleshoot the issue?

A.
Verify the output voltages from the power supply unit.
Answers
A.
Verify the output voltages from the power supply unit.
B.
Open the computer cabinet and replace the power button.
Answers
B.
Open the computer cabinet and replace the power button.
C.
Remove and reconnect all cables that are plugged into the motherboard
Answers
C.
Remove and reconnect all cables that are plugged into the motherboard
D.
Reseat the power cable and confirm the outlet is providing energy.
Answers
D.
Reseat the power cable and confirm the outlet is providing energy.
Suggested answer: D

Explanation:

The first step in troubleshooting a computer that does not turn on when the power button is pressed is to check if there is any power going to the computer. The technician should reseat or reconnect the power cable to ensure it is firmly attached to both ends, and confirm that the outlet or power strip is providing energy by using a multimeter or another device. This can eliminate any issues with loose or faulty connections or power sources, and help isolate the problem further. Reference:

https://partners.comptia.org/docs/default-source/resources/a-core-series-combined-content-guide

(page 28)

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asked 02/10/2024
Rocco Cristofaro
45 questions
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