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Question 311 - 220-1101 discussion

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A user reports a monitor, keyboard, mouse. and headset are no longer functioning. The user has restarted the laptop and tested an alternative headset and monitor, but the issue persists. The technician notices the user has a printer. USB-C hub, and AC adapter plugged into the laptop. Which of the following should the technician do to MOST likely resolve the issue?

A.
Verify the AC adaptor voltage.
Answers
A.
Verify the AC adaptor voltage.
B.
Repair the operating system.
Answers
B.
Repair the operating system.
C.
Replace the user’s USB-C hub.
Answers
C.
Replace the user’s USB-C hub.
D.
Reinstall the drivers for affected devices.
Answers
D.
Reinstall the drivers for affected devices.
E.
Make sure the printer is not drawing too much power.
Answers
E.
Make sure the printer is not drawing too much power.
Suggested answer: C

Explanation:

The most likely cause of the issue is that the user’s USB-C hub is faulty or incompatible with the laptop. The USB-C hub is a device that allows the user to connect multiple peripherals to the laptop using a single USB-C port. If the hub is not working properly, it may prevent the monitor, keyboard, mouse, and headset from functioning. The technician should replace the user’s USB-C hub with a new one that is compatible with the laptop and test the peripherals again. Verifying the AC adapter voltage will not help with the issue, as the AC adapter is used to power the laptop, not the peripherals. Repairing the operating system will not help either, as the issue is not related to software. Reinstalling the drivers for affected devices may not help, as the issue may be caused by the hub, not the devices. Making sure the printer is not drawing too much power is irrelevant, as the

printer is not connected to the hub or affecting the other peripherals. Reference:

https://www.comptia.org/blog/what-is-usb-c

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asked 02/10/2024
Andrea Chichiarelli
39 questions
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