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Question 320 - 220-1101 discussion

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A technician has verified full system functionality and implemented preventive measures. Which of the following represents the NEXT step the technician should take according to the best practice methodology?

A.
Establish a theory of probable cause.
Answers
A.
Establish a theory of probable cause.
B.
Document the findings, actions, and outcomes.
Answers
B.
Document the findings, actions, and outcomes.
C.
Perform a format and system restore.
Answers
C.
Perform a format and system restore.
D.
Refer to the vendor's instructions for guidance.
Answers
D.
Refer to the vendor's instructions for guidance.
Suggested answer: B

Explanation:

The best practice methodology for troubleshooting is to follow these steps:

Identify the problem.

Establish a theory of probable cause.

Test the theory to determine cause.

Establish a plan of action to resolve the problem and implement the solution.

Verify full system functionality and implement preventive measures.

Document the findings, actions, and outcomes. Since the technician has already verified full system functionality and implemented preventive measures, the next step is to document the findings, actions, and outcomes. Verified

Reference:CompTIA A+ Certification Exam Objectives, page 8.

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asked 02/10/2024
Orenthial Johnson
31 questions
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