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Question 380 - 220-1101 discussion

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A company laptop uses a docking station with an integrated NIC and is unable to access a wired SOHO network using DHCP. A technician runs ipconfig anddiscovers the laptop has an IPv4 assignment of 169.254.0.9. The NIC does not have any link or activity lights on. Which of the following should the technician do next?

A.
Restart the laptop in safe mode.
Answers
A.
Restart the laptop in safe mode.
B.
Reboot the DHCP server.
Answers
B.
Reboot the DHCP server.
C.
Reset the network adapter.
Answers
C.
Reset the network adapter.
D.
Replace the laptop.
Answers
D.
Replace the laptop.
E.
Reseat the laptop in the docking station.
Answers
E.
Reseat the laptop in the docking station.
Suggested answer: E

Explanation:

The most likely answer is E. Reseat the laptop in the docking station.

The IPv4 address of 169.254.0.9 indicates that the laptop is using an Automatic Private IP Address (APIPA), which means that it could not obtain a valid IP address from the DHCP server on the network1. This could be caused by a physical or logical problem with the network adapter, the cable, the docking station, or the network itself2.

One of the possible solutions is to reseat the laptop in the docking station, which means to remove it and insert it again, making sure that it is properly aligned and connected. This can help fix any loose or faulty connections between the laptop and the docking station, and between the docking station and the network cable3. Reseating the laptop can also trigger a new DHCP request and renew the IP address4.

Other possible solutions include resetting the network adapter, replacing the network cable, rebooting the DHCP server, or restarting the laptop in safe mode. However, these are less likely to be effective than reseating the laptop, as they involve more steps and may not address the root cause of the problem234. Replacing the laptop is an extreme and unnecessary measure, as there is no evidence that the laptop itself is faulty.

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asked 02/10/2024
Vetti Paiyan
28 questions
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