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Question 425 - 220-1101 discussion

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A team is having Issues With paper jams on a printer that the team shares With other teams. The team that IS having Issues prints legal-sized documents, and the other teams print letter-sized documents. Which of the following is most likely the issue?

A.
Worn rollers
Answers
A.
Worn rollers
B.
Page orientation
Answers
B.
Page orientation
C.
Tray settings
Answers
C.
Tray settings
D.
Multipage misfeed
Answers
D.
Multipage misfeed
Suggested answer: C

Explanation:

The most likely issue is C. Tray settings.

Tray settings are the configuration options that tell the printer what type and size of paper is loaded in each tray. If the tray settings do not match the actual paper loaded, it can cause paper jams, misalignment, or incorrect printing. For example, if the printer expects letter-sized paper (8.5 x 11 inches) but the tray contains legal-sized paper (8.5 x 14 inches), the printer may try to pull more paper than it needs, resulting in a jam.

To fix this issue, the team should check and adjust the tray settings according to the paper they are using. They should also make sure that the paper is loaded correctly and not overfilled or mixed with different sizes or types of paper. Some printers have a manual feed option that allows users to select the paper size and type before printing, which can prevent paper jams from occurring.

Reference:

• Fix Paper Jam Errors | HP® Support, section "Paper jams".

• Common Causes of Paper Jams and How to Fix Them - 1ink.com, section "Make Sure You're Loading the Paper Correctly".

• How to Fix a Paper Jam in a Printer - Computer Hope, section "Paper tray is overloaded or not loaded correctly".

asked 02/10/2024
wilson tan
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