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Question 435 - 220-1101 discussion

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A printer displays an error message even after a paper jam is cleared. Which of the following should a technician do to fix the issue?

A.
Check the paper path for a blocked sensor.
Answers
A.
Check the paper path for a blocked sensor.
B.
Verify the pickup roller is functioning.
Answers
B.
Verify the pickup roller is functioning.
C.
Change the duplex settings.
Answers
C.
Change the duplex settings.
D.
Run internal printer diagnostics.
Answers
D.
Run internal printer diagnostics.
Suggested answer: A

Explanation:

A paper path is the route that paper takes through a printer from the input tray to the output tray. A blocked sensor is a sensor that detects paper jams or other errors in the paper path but fails to clear after the problem is resolved. A blocked sensor can cause a printer to display an error message even after a paper jam is cleared. The technician should check the paper path for any debris or obstructions that may trigger the sensor.

asked 02/10/2024
David Hartnett
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