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Question 452 - 220-1101 discussion

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A user reports that a PC occasionally fails to boot. The user reboots the PC, but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do first?

A.
Try to extract data.
Answers
A.
Try to extract data.
B.
Reseat the RAM modules.
Answers
B.
Reseat the RAM modules.
C.
Inspect the fan.
Answers
C.
Inspect the fan.
D.
Check the CD tray.
Answers
D.
Check the CD tray.
Suggested answer: A

Explanation:

If a user reports that a PC occasionally fails to boot and makes a strange, repetitive, ticking noise, it indicates that the hard drive is suffering from a mechanical failure, also known as the click of death.

This means that the hard drive is likely to fail completely soon and lose all the data stored on it.

Therefore, the technician should try to extract or backup the data as soon as possible before replacing the hard drive with a new one.

asked 02/10/2024
Jonathan Hernández Hernández
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