Question 470 - 220-1101 discussion

The correct answers are C. Rollers and E. Heating element.

A 3in (2.5cm) point-of-sale printer is a type of thermal printer that uses heat to print receipts on special thermal paper. The printer has a heating element that heats up the paper as it passes through the rollers, creating black marks on the paper where the heat is applied. The heating element and the rollers are two critical components of the thermal printer that can affect the quality of the printout.

If the printer is only printing fully black receipts, it means that the heating element is overheating or malfunctioning, causing the entire paper to turn black. The heating element may need to be replaced or repaired by a technician. Alternatively, the rollers may be dirty or damaged, causing the paper to stick to the heating element and get burned. The rollers may need to be cleaned or replaced by a technician.

The other options are not likely to cause the printer to print fully black receipts. The power supply may affect the printer’s performance, but it would not cause the heating element to overheat or the rollers to malfunction. The umidity and room temperature may affect the quality of the thermal paper, but they would not cause the entire paper to turn black. The fuser is a component of a laser printer, not a thermal printer, and it has no effect on the point-of-sale printer.

Reference:

Basic Printer Troubleshooting – Individual Point of Sale

5 Common Issues With Any POS System and How To Fix Them

Printer Troubleshooting | Square Support Center - US

Resolve receipt printer issues and cash drawer will not open - QuickBooks